I got a call from Microsoft and allowed them access to my computer.What do I do nowA family member got scammed by a telephone call from someone saying that they were from Microsoft, calling because of PC error reports.Unfortunately, remote access was given.What should be done to prevent further compromise of the PC data Help Note MS scanner and a Norton scan were done and showed no problems.Click on any category header for more details about the articles in that category.Administration. Ask Leo List Breakin Ask Leo Stickers Ask Leo When i start the PC my Icons are Disappeared, Follow the steps to fix Desktop icons are not Showing problem, Download the Unhide tool and fixed it.Remote access software files were removed manually from PC.Could the scammer again access the PC dataData is backed up to the external drive not plugged in at the time of the scam.Can the same filesdata be safely loaded on to a new HDcomputer As you point out, its a scam.Microsoft doesnt call people because of errors on their computers.Neither do ISPs, security companies, or pretty much anyone else who might have some role of internet authority.To quote Admiral Akbar Its a trapIn recent years yes, years Ive been getting lots of reports of this scam and its variants.Fortunately, many people are rightfully suspicious and cut it off before it goes too far.Unfortunately, your family member having fallen for the scam puts you in a difficult and dangerous position.To start with, lets not hook up that external hard drive just yet.The Scam. The scam is very simple someone calls you claiming to be from Microsoft or your ISP or your anti malware provider, or some other authoritative company.Of course, they are not.Microsoft, your ISP or any of the other companies these scammers claim to be from are not involved in any way.They claim that theyve detected that your computer is causing many errors on the internet or that there are problems with your account.To prove that theres something wrong, they ask if your computer has been crashing recently.Or they have you open up the event viewer and point out the many, many errors listed there.And, of course, they can fix it for you.The scammer asks you to allow them to access your computer.Typically that means they have you connect to a remote access site, such as logmein.Important Sites like logmein.Theyre just web services that the scammer uses as a vehicle for accessing your machine.This then leads to the scams hook.While accessing your machine several things may happen The scammer installs malware.The scammer discovers that in order to fix your non existent problem youll need to purchase something and at this point, they ask for your payment information.Youre quoted a high price for this service.Your payment information may be used not only for that quoted fee, but for other purchases you havent authorized.In the end youre either left with a malware laden machine that wont be fixed, by the way, bogus charges on your credit card, or both.Its a classic scam.What about those Event.Viewer messages Event.Viewer is a mess.Or, rather, the information that is logged by applications in the system and displayed by Event.Viewer is a mess.Its highly technical, often incomprehensible, and honestly really only useful to experienced technicians and software developers.And heres the kicker errors and warnings are expected in Event.Viewer. Its completely normal to have lots of red stop signs and yellow warning signs in the list of events displayed by Event.Viewer. Put another way, seeing errors and warnings in Event.Viewer does not mean that there is anything wrong with your system.Dont believe anyone who calls you up and tells you different.Theyre wrong and using Event.Viewer to misguide you is a classic sign that someone is trying to scam you.Avoiding the scam.Classic scam avoidance 1.Listen to them, if you like.Ask questions, if you feel so motivated, but never ever give them access to your PC and never ever give them your payment information.Let them know that youll have your local tech look into it even if you dont have one.Once it becomes clear that youre not going to fall for the trap, its very likely that youll get hung up on, or that the caller may even become abusive.At that point, you can hang up on them.If youre concerned that there is a real problem, do the research yourself, or contact the technical resources that you trust and ask them about it.Chances are theres nothing to see here.Recovering from the scam.If you handed over payment information, youve just given that information to a complete stranger.Immediately contact your credit card issuer or other payment provider and put them on fraud alert.If you allowed the scammer access to your machine well, things get ugly.The short answer is that you have no idea what they did.If you saw them install software in the guise of tools to help repair your system, its very possible that softwares really a bundle of malware thats now residing on your machine.Even if you didnt see them download something, they still could have placed malware on your machine.You just dont know.And theres no way to prove that they didnt.There are two approaches at this point Assume the worst.Revert to a system image backup taken before the access was granted.If you dont have such a backup, then backup your data, reformat, and reinstall Windows.This is the only way to know that whatever the scammer might have left on your machine is truly gone.Hope for the best.Run up to date anti virus and anti spyware tools, making sure that each is running with an up to date database.Id be tempted to scan with an additional tool or two I would specifically recommend a scan with Malware.Bytes Anti Malware, which seems to catch a lot of the more aggressive malware.Id be tempted also to try the process outlined here, as well as Windows Defender Offline.And then Id hope that whatever may have been left was caught.Its a scam. This appears to be a common scam right now and the best defense, as you can guess, is to not fall for it in the first place.If you do, then the next best thing is to make sure that you have regular system backups that you can revert to.And if you walk away remembering just one thing, remember this They wont call you.If they do, be very, very suspicious.This is an update to an article originally posted July 4, 2.Solved Desktop icons are not Showing. Training Courses In Cctv Installation Diagram . Question. My desktop icons are not showing.Lots of my programs also not showing in start menu as well.Solved Answer. There are two following reason behind that.If you cant able to see your task bar your desktop icons, that means explorer.Might be some of Virus has changed the files attribute set as Hidden, and also changed the Setting of appropriate registry settings.We are giving you both solutions to fix those issues, Please follow the steps carefully to fix that problem.Solution 1 Automatic Fixit.Run this Unhide tool to get desktop issue solve.Solution 2 Fix Myself manually if the taskbar not appearedOn the desktop No icons Screen Press CtrlaltDelete key together to open the Task manager.Press CtrlaltDelete key together and task manager will open.In the task manager AltCtrlDel and click on the tab Processes and here Find Explorer.End process. It should be killedNow Go to file menu and click on new task run command Run box will be opened.Type there eplorer.Solution 3 Registry Fix.Press WindowsR to launch Run.In the Run program, type there regedit and hit enter.Then in the Registry Editor program.HKEYLOCAL MACHINE SOFTWARE Microsoft WINDOWS NT Curren.Version Winlogon.Now click on Winlogon and after clicking then look right side pane.Here you have to find the Item called shell and click on twice Double clickIn the Value Data Edit box, Type Explorer.The value od this key Eplorer.OKNow restart your computer, and after restart Problem will be fixed.After that your desktop should be restored, you will get your desktop back.If you still not getting your desktop that means there not problem found in explorer.Solution 4 Appearance of display icons option.Right click on clean area of desktop.Then click on View and then go to show Desktop Icons and click on it to make it checked.You will appear you desktop icons back.If you still not see the desktop icons that means Virus has changed some registry settings, please Download the Unhide tool and run it to unhide all the desktop of start menu data to solve the no desktop icons issueRun this Unhide tool to get desktop issue solve.Enjoy the post and if you feel the post worth to donate so please click on below to donate us.Related Questions.
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